Communication

Communication is a two-way process and is crucial when working with volunteers in a club. Only through effective communication can you ensure that expectations are understood and needs are met by both parties.

  • To maintain good communication with your volunteers, ensure:
    • they understand what their role entails, are welcomed and appreciated
    • they are paired with a support person and know who else in the club can help them
    • they are kept up-to-date with news and changes that affect them
    • information and messages are brief, clear and concise
    • their feedback is welcomed
    • their concerns/complaints are handled professionally and quickly
    • a variety of communication methods are used.
       
  • The following information is important to share with volunteers:
    • initial information regarding their role (see ‘Induct Volunteers’ for more information)
    • ongoing information affecting their role
    • changes in policies/procedures that affect them
    • up-and-coming events they may be asked to help with
    • changes to personnel that affects them - committee, volunteer coordinator, participants, other volunteers
    • concerns/issues that affect them or those they work with at the club
    • extra equipment/assistance available.
       
  • Information to gain from volunteers includes:
    • feedback on their area of responsibility/their role
    • whether they have too much / too little to do
    • ideas they may have to improve a procedure
    • equipment/facility issues
    • conflict issues
    • assistance they may require
    • good news stories
    • results.
       

Communication methods between volunteers & the club

Add to Action Plan  Action Plan Tips

Description: Create an Action Plan for your club:

• Click on suggested actions and send them directly to your Action Plan.
• Login in to modify/tailor your Action Plan.
• Save and revisit your plan.
• Share access with others.
• Keep track of completed tasks.
  • Determine the communication methods your club will use with volunteers
  • Determine with which volunteers the club needs to communicate
  • Determine who is responsible for the communication
  • View your Action Plan
  • Click to view Templates for this Section
  • Handbook Tips View Handbook contents page to download templates & information
    Description: Create a Volunteer Management Handbook for your club:

    • Download information or templates.
    • Select the entire handbook or specific sections or pages.
    • Modify/tailor the handbook to suit your club.
    • Use the handbook to store records.
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